Question 1

How are Good Feet arch supports different from drugstore insoles?

Accepted Answer

Drugstore insoles cushion. Good Feet supports align. Each support is sized to your arch and works as part of a 3-Step System that supports, strengthens, and maintains the natural structure of your feet.

Question 2

What's the difference between arch supports and custom orthotics?

Accepted Answer

Custom orthotics are individually moulded to your foot, typically prescribed by a podiatrist, and can cost $400–$800 or more. Arch supports, like those from The Good Feet Store, are professionally matched to your arch size, foot type, and lifestyle via our online fitting quiz, at a fraction of the cost. Both aim to improve foot alignment and reduce pain, but arch supports are available without a prescription, include a lifetime structural warranty, and can be worn the same day they arrive.

Question 3

Do I need a fitting?

Accepted Answer

Yes, every pair is matched to your arch using our 60-second online fitting quiz. Our specialists are also on hand by email or phone if you'd like a hand choosing.

Question 4

How long until I feel a difference?

Accepted Answer

Most people feel relief within minutes of putting them on. Lasting alignment changes take a few weeks of consistent wear as your body adjusts.

Question 5

Will they fit in my shoes?

Accepted Answer

They fit in most closed shoes, most shoes, work boots, dress shoes and more. Avoid very narrow heels or open sandals.

Question 6

What's the warranty?

Accepted Answer

A lifetime warranty against material and workmanship defects, plus free refits whenever your needs change.

Question 7

Can I return them if they don't work for me?

Accepted Answer

Yes. Unworn supports can be returned within 30 days for a full refund. See our Shipping & Returns page for details.

Question 8

Are they suitable for kids?

Accepted Answer

We offer youth sizing, take the online fitting quiz and our specialists will recommend the right system for your child.

Question 9

Do you ship across Australia?

Accepted Answer

Yes, free shipping on orders over $99, and express delivery available at checkout.

Frequently asked questions.